Planet77 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, and the rights you hold as a user in Malaysia.
This Privacy Policy ("Policy") is issued by Planet77 ("Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://planet77.cam ("Platform"). This Policy describes how Planet77 collects, processes, stores, shares, and protects personal data relating to users of the Platform ("Players", "you", "your").
Planet77 operates primarily in the Malaysian market and is committed to handling your personal data in accordance with applicable data protection and privacy legislation, including but not limited to the Personal Data Protection Act 2010 (Malaysia) ("PDPA"). By registering an Account or using any feature of the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy.
This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, both of which form part of your agreement with Planet77.
For the purposes of this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, directly or indirectly, including name, identification number, contact details, financial data, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction, whether by automated or manual means. |
| "Data Controller" | Planet77, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third-party entity that processes Personal Data on behalf of Planet77, under contractual instruction from Planet77. |
| "Consent" | A freely given, specific, informed, and unambiguous indication by a Player of their agreement to the processing of their Personal Data for a defined purpose. |
| "Cookies" | Small text files placed on your device by the Platform to enable functionality, session management, and analytics. |
| "PDPA" | The Personal Data Protection Act 2010 of Malaysia, governing the processing of personal data in commercial transactions. |
| "KYC" | Know Your Customer — the identity verification process carried out by Planet77 prior to processing certain financial transactions. |
Planet77 collects Personal Data from you directly and through your use of the Platform. The categories of data we collect are described below, together with illustrative examples.
Planet77 collects Personal Data through the following channels and methods:
| Collection Method | Description |
|---|---|
| Account Registration | Information you provide when creating your Planet77 Account, including personal details and contact information. |
| KYC Submissions | Documents and information you submit during identity verification, including copies of MyKad, passport, and proof of address. |
| Payment Transactions | Data generated when you make deposits or request withdrawals via supported Malaysian payment methods or cryptocurrency. |
| Platform Usage | Data generated automatically through your interaction with games, betting markets, and platform features. |
| Support Interactions | Information you share when contacting our support team via live chat, email, or other channels. |
| Cookies & Analytics | Automatically collected technical data via cookies, web beacons, and analytics tools when you visit or use the Platform. |
| Third-Party Verification | Data received from identity verification services, fraud detection providers, and payment processing partners for AML compliance purposes. |
Planet77 processes your Personal Data only for specified, explicit, and legitimate purposes. The primary purposes are described below:
Planet77 processes your Personal Data on one or more of the following legal bases, as applicable to the purpose of each processing activity:
Planet77 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and under appropriate data processing agreements:
Planet77 retains your Personal Data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | Duration of Account activity plus 7 years following Account closure, in accordance with AML record-keeping requirements. |
| KYC & Verification Documents | Minimum 5 years from the date of verification, or longer if required by applicable law. |
| Financial Transaction Records | 7 years from the date of each transaction, consistent with financial record-keeping obligations. |
| Gaming Activity Logs | Duration of Account activity plus 3 years following Account closure. |
| Support Correspondence | 3 years from the date of the last interaction, or longer where a dispute is unresolved. |
| Marketing Preferences | Until you withdraw consent or request erasure, subject to any legal retention requirement. |
| Technical & Device Logs | Up to 12 months from collection, unless required for an ongoing security investigation. |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with Planet77's internal data destruction procedures.
Planet77 implements a multi-layered information security framework to protect your Personal Data from unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
Planet77 uses cookies and similar tracking technologies to operate and improve the Platform. By using the Platform, you consent to the use of cookies in accordance with this Policy. You may adjust your browser settings to refuse cookies, though this may affect the functionality of certain Platform features.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. Includes session management, login authentication, and security tokens. These cannot be disabled. |
| Functional | Remembers your preferences such as language selection, game settings, and display options to improve your experience on return visits. |
| Analytics | Collects anonymised usage data to help us understand how Players interact with the Platform, enabling us to identify and fix issues and prioritise improvements. |
| Performance | Monitors Platform performance, load times, and error rates to ensure a stable and responsive experience for all users. |
| Fraud Prevention | Used by our security systems to detect unusual behaviour patterns indicative of fraud, multi-accounting, or automated activity. |
Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you hold the following rights in relation to your Personal Data processed by Planet77. To exercise any of these rights, please contact us using the details in Section 15.
Request confirmation of whether we hold your Personal Data and obtain a copy of that data.
Request correction of inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where retention is no longer necessary or lawful, subject to legal retention obligations.
Request that we limit our processing of your data in certain circumstances, such as where accuracy is disputed.
Receive a structured, machine-readable copy of Personal Data you have provided to us, where technically feasible.
Object to processing of your data for direct marketing purposes or where processing is based on legitimate interests.
Withdraw consent for processing activities based on consent at any time, without affecting prior lawful processing.
Lodge a complaint with Planet77's data protection contact or the relevant supervisory authority if you believe your rights have been infringed.
Planet77 enforces a strict minimum age requirement of 21 years for all registered users. The Platform is not intended for, directed at, or accessible to persons under the age of 21. We do not knowingly collect Personal Data from individuals under 21 years of age.
If Planet77 becomes aware that Personal Data has been collected from a person under the minimum age, we will promptly close the associated Account, void any associated transactions, and delete the collected data in accordance with our data retention procedures.
The Planet77 Platform may contain references to third-party services, payment providers, or content. This Policy applies exclusively to Personal Data collected and processed by Planet77. Planet77 is not responsible for the privacy practices of third-party payment providers, game studios, or any other external services you may interact with in the course of using the Platform.
We encourage you to review the privacy policies of any third-party services you access in connection with the Platform, particularly your chosen payment method providers such as Touch 'n Go eWallet, Boost, GrabPay, and your bank's online banking portal.
Planet77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational procedures. The date of the most recent revision is displayed at the top of this document.
For material changes that substantially affect the way we handle your Personal Data, Planet77 will provide advance notice via the email address registered to your Account or through a prominent notice on the Platform. Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how Planet77 handles your Personal Data, please contact our Data Protection team. All contact details are provided as plain text — they are not clickable links.
Live Support
24/7 via Platform Live Chat
English | Bahasa Melayu | 中文
Response Timeframe
Within 5 business days
Further Information
For general legal queries, see also our Terms & Conditions.
Our Data Commitments
Six pillars underpin how we handle your personal data — from the moment you register to the day you choose to close your account.
All data collection and processing by Planet77 is conducted in accordance with the Personal Data Protection Act 2010 (Malaysia). We process only what we need, for defined purposes, on a lawful basis — and never more.
Your Personal Data is not a product. Planet77 does not sell, rent, or share your information with third parties for their own marketing or commercial purposes. Full stop.
Every byte transmitted between your browser or app and the Planet77 Platform is encrypted using TLS/SSL. Your financial data — whether you're depositing via DuitNow or withdrawing to Maybank — is protected in transit at all times.
Your Account data is accessible only to Planet77 staff with a legitimate operational need — no blanket data access for any role. All staff access is logged, audited, and reviewed on a regular basis.
We hold your data for defined periods tied to legal obligations and operational necessity — then we delete it. No indefinite storage of stale data. You can request deletion of non-legally-required records at any time.
Access, rectification, erasure, restriction, portability, objection, consent withdrawal, and complaint escalation — all eight rights are available to every Planet77 player in Malaysia. Submit a request and we respond within five business days.
Questions about your data? Want to exercise your rights? Our support team is available 24/7 in English, Bahasa Melayu, and Chinese to assist you — no runaround, no delays.